We are seeking a dynamic and driven individual to join our team as a Luxury Travel Coordinator. The ideal candidate will possess a strong work ethic, obsessive attention to detail and a self-starter mentality. The successful candidate will have a love of luxury travel, be a creative problem-solver, and possess the ability to anticipate the needs of both advisors and clients. They will thrive in a fast-paced environment and be able to manage multiple tasks with ease. This is a mid-level position on a rapidly expanding team, and the salary is highly competitive. If you have a passion for travel and are excited about the prospect of joining Away We Globe, we want to hear from you!
Responsibilities
- Support Away We Globe advisors, to provide amazing service for high-end clients
- Correspond with suppliers (hotels, operators, independent guides, hotel concierge teams, restaurants) to coordinate travel arrangements, including dining reservations, entertainment, transportation
- Prepare hotel quotes and send them in customer-facing emails
- Create and maintain client travel documents such as itineraries and invoices updated
- Reconfirm client itineraries before client departure
- Help manage operations process on both pre and post-trip activities
- Lead email inbox triage efforts by delegating and/or responding to emails
- Solve travel problems that arise
- Liaise with the Air Team as needed to assist in clients’ air needs
- Charge client's credit cards for planning and inquiry fees
- Establish strong relationships with travel partners and destination experts
- Enter data into CRM (trip feedback, account/client information, passport information, etc.)
- Learn and use Away We Globe tools including AirTable, SION, AXUS, Google Sheets, and TravelJoy
- Assistance with commission inquiries as requested
- Salary is competitive and commensurate with experience
Qualifications
2+ years of luxury travel planning or travel industry experience
- Detail-oriented, excellent time-management and organizational skills with the ability to handle multiple projects simultaneously
- Strong work ethic and identifies opportunities to take on more
- Willing to work as urgent needs arise - able to quickly respond to emails when issues arise
- Outstanding verbal and written communication skills
- Ability to handle high-stress situations and remain calm
- Team player, able to work collaboratively and within a team
- Proactive and resourceful; an intuitive problem-solver
- Passion for the luxury travel industry is a strong plus
About The Company
Proudly recognized as one of Conde Nast Traveler's Top Travel Specialists for 2022 and 2023, Away We Globe stands out as one of the world's foremost luxury travel agencies. We are passionate travelers who take pride in unearthing the most amazing destinations and authentic and meaningful experiences. Our clients regard us as creative, collaborative, and detail-oriented. From luxury hotels and resorts to private islands, yachts, jets, and more, we plan and curate bespoke holidays. We regularly inspect new and old favorite hotels. We’ve dined at Michelin-starred restaurants as well as the local hidden gems, shopped in the chic boutiques, and weeded out the boring experiences. We recommend only what we love.
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